TRAKTE

Privacy Policy

Privacy Policy for

Abstrakte LLC dba Trakte

Last Updated: September 23, 2025

Abstrakte LLC dba Trakte (“we,” “our,” or “us”) values your trust and is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services, including our website, mobile application, and last mile courier services (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect information directly from you, automatically through your use of our Services, and from third parties.

a. Information You Provide to Us

  • Account & Contact Information: Name, phone number, email address, postal address, and other identifiers.
  • Delivery Details: Pickup and drop-off addresses, recipient details, package descriptions, proof of delivery (e.g., photos or signature).
  • Payment Information: Credit/debit card details, billing address, or payment account information (processed via secure payment providers).
  • Support Communications: Any information you provide when contacting our customer support team.

b. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, mobile device identifiers, operating system, app usage, and activity logs.
  • Geolocation Data: Real-time location of couriers to enable delivery tracking and optimize routes.
  • Cookies & Similar Technologies: We use cookies and tracking technologies to improve website performance, remember preferences, and analyze usage trends.

c. Information from Third Parties

  • Business Partners: Information received from merchants, e-commerce platforms, or logistics partners.
  • Verification Services: Identity verification or fraud prevention databases.
  • Social Media: If you connect with us via social platforms, we may collect certain profile information.

2. How We Use Your Information

We use your personal data to:

  • Provide, manage, and improve our courier and logistics services.
  • Verify your identity and process transactions securely.
  • Enable order placement, pickup, tracking, and delivery confirmation.
  • Communicate with you regarding service updates, promotions, and support inquiries.
  • Ensure security, prevent fraud, and enforce our terms of service.
  • Conduct analytics, research, and product development.
  • Comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We may share your information with:

  • Delivery Partners and Couriers: To complete pickups and deliveries.
  • Merchants & Business Clients: When you purchase goods through third-party sellers.
  • Service Providers: Payment processors, IT support, cloud storage, analytics, and communication platforms.
  • Legal Authorities: If required by law, legal processes, or to protect rights, property, or safety.
  • Corporate Transactions: In case of a merger, acquisition, or sale of company assets.

We do not sell your personal information to third parties for monetary gain.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

5. Data Security

We implement appropriate technical, administrative, and organizational measures to safeguard your data, including:

  • Encryption of sensitive data (e.g., payment details).
  • Restricted access to personal information.
  • Regular security monitoring and audits.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights under data protection laws, including:

  • Access and Portability: Request a copy of your data.
  • Correction: Update or correct inaccuracies.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Restriction/Objection: Limit or object to certain processing activities.
  • Marketing Preferences: Opt-out of promotional communications at any time.

To exercise your rights, please contact us at contact@trakte.com.

7. Cookies and Tracking Technologies

We use cookies and tracking tools to enhance user experience, measure traffic, and serve relevant ads. You may adjust cookie settings in your browser, but this may affect service functionality.

8. Children’s Privacy

Our Services are not directed to individuals under 16 (or the relevant age of consent in your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us for removal.

9. International Data Transfers

If you access our Services from outside the United States, your data may be transferred to and stored in jurisdictions with different data protection standards. We ensure adequate safeguards for such transfers in compliance with applicable laws.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices of those third parties. Please review their policies before engaging with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or service updates. We will notify you by updating the “Last Updated” date and, where required, by providing direct notice.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Abstrakte LLC dba Trakte –

Privacy Office

Email: contact@trakte.com

Phone: 203.794.6531

Address:

1266 E Main Street,

STE 700R,

Stamford, CT 06902